lokal is now hiir. Same shops, same Kreuzer.

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Partner help centre

How can we help?

Everything you need to run hiir in your shop, and to brief your team.

Downloads

The hiir till card

Till card for your team (A5)

The three steps at the till, plus how guests get news about your deals. German on one side, English on the other. Print it and keep it by the till.

Download PDF ↓

How it works at the till

Seconds. And back to business.

  1. 1 Customer scans your QR code

    The standee sits on your counter. They scan it with the hiir app.

  2. 2 Success screen

    They show you: offer redeemed.

  3. 3 Carry on as usual

    Take the offer off at your normal till. Then carry on as usual.

Getting started

How do I get started?

Write to us or drop by: Glogauer Str. 6. We’ll get back to you within a few days, usually within a few hours.

What does setup look like?

One chat, we create your offer, you get your link and your standee.

Does it cost anything?

hiir is free for independent merchants. When we’re at scale, we might charge chains who want to send value to the Kiez, or tourists who want to discover local outlets. Everything will be designed around strengthening local economies.

At the till and your team

How does it work? What do I have to do?

Show the QR code. The customer scans it and shows you the success screen. You apply the offer at your till.

How to brief my staff?

We’ll give you a till card (A5, German and English) to keep by the till. It covers everything your team needs: 1. Have the guest scan the QR code on the standee. 2. Check the success screen: deal redeemed. 3. Charge as usual and take the deal off at the till. Done. Guests who scan can also get news about your deals. Questions from your team? Email Biji at bijan@hiir.world.

Download the till card ↓

What if a guest’s scan doesn’t work?

Check they’re scanning your standee: a code from another shop won’t work for your deal, and the app tells them which shop to scan. If their phone blocks the camera, the app shows them how to allow it. No success screen means no discount. Still stuck? Email Biji.

Your customers

How do you know a customer is local?

The app checks their location is inside the Kiez. To stay a local, they have to be back in the Kiez at least once every two weeks.

What do customers see in the app?

A map of the shops around them, each shop’s page with its current offers and times, and their Kreuzer Points balance.

Your offer

Can I change or pause my offer?

Any time you want.

Can I have more than one offer?

Yes. Many shops run two or three at once, for example a quiet-hours deal and a weekend one.

How do I get a replacement standee?

Email Biji and we’ll bring you a new one.

What happens to the Kreuzer Points I take in?

You can distribute them to your staff, and they can use them in the Kiez.

Still stuck?

Email Biji at bijan@hiir.world, or drop by Glogauer Str. 6.

Email Biji →